frequently asked questions

We understand you may have some queries, so here we are, with answers to some of the most frequently asked questions. Hope these help!

Welcome to Optimus Solutions!

website-www.optimuscomputer.in

How long will My repair and service take?

We complete most repairs within 2-3 days, with a 24-hour priority service available (subject to parts availability). If specific components are needed, we usually receive them within a day. We understand how essential your device is, and we work efficiently to get it back to you as soon as possible.

How much will my repair cost?

We provide a fixed price quote before starting any work. For example, if your laptop screen needs replacing, we will give you the total cost upfront. We charge Rs.400 for diagnostics, which is waived if you proceed with the repair. Our goal is transparency—no hidden fees, no surprises!

Can you replace cracked and damaged laptop screens?

Absolutely! We specialize in fast and affordable laptop screen replacements. Most screens are in stock, and we can often replace them the same day. Contact us for a quick quote and restore your laptop to perfect condition..

Is my data safe during the repair?

Yes, we take data security very seriously. We follow strict confidentiality guidelines and store customer data in encrypted, password-protected formats. We recommend backing up your important files before repair, and we’re happy to discuss backup options with you.

Do you offer a warranty on repairs?

Yes, all our repairs come with a warranty period, ensuring peace of mind. The duration of the warranty depends on the type of service or replacement part used. Contact us for specific warranty details on your repair.

Do you repair MacBooks and iMacs?

Yes, we have expert technicians who specialize in MacBook and iMac repairs. Whether it's a hardware issue, battery replacement, or software troubleshooting, we can fix it efficiently.

Can you retrieve lost data from my hard drive?

Yes! Our data recovery services can retrieve files from damaged, formatted, or corrupted storage devices, including hard drives, SSDs, USB drives, and memory cards. We follow a "No Data, No Charge" policy, so you only pay if we successfully recover your data.

Do you offer home or office visits for repairs?

Yes, we provide on-site repair services for selected issues like network setup, software troubleshooting, and minor hardware repairs. Contact us to check availability in your area.

What types of devices do you repair?

We repair a wide range of devices, including laptops, desktops, MacBooks, iMacs, gaming PCs, and even CCTV systems. Whether it’s a screen replacement, motherboard issue, or virus removal, we’ve got you covered!

How can I book a repair service?

Booking is easy! You can call us, WhatsApp us, or use our online booking form to schedule your repair. Walk-ins are also welcome at our service center.